OpenExchange, Inc. has announced a new expanded collaboration with Zoom. This partnership marks a significant milestone as Zoom has chosen OpenExchange as its preferred professional services partner for the transition of their Events Services team.

As Zoom continues to innovate with new features and solutions, the growing need for support and guidance to help clients fully leverage these advancements has been recognized. Over the years, OpenExchange has delivered over 500,000 meetings and events using Zoom’s technology, serving some of the most demanding clients worldwide. With over 500 video operators and event specialists, our team has developed innovative solutions to scale the global workforce and support clients 24/7.

“As Zoom’s client base has grown, particularly among those in Elite and Premium packages, the demand for exceptional outcomes has increased. This requires not only practical value but also a drive towards more ambitious client experiences,” said Mark Loehr, OpenExchange CEO.

“By collaborating more closely with Zoom, OpenExchange aims to set the gold standard for managing mission-critical virtual events.”

OpenExchange’s collaboration with Zoom brings numerous advantages for Zoom Events customers, focusing on global professional managed services . Here are the key benefits and features that clients can expect from this partnership.

• OpenExchange Preferred Services: Simplifies event planning and execution, from regulated communications to large-scale hybrid events. Expertise in planning, rehearsing, customizing, and delivering flawless VIP events.
• Investment Protection: Optimizes clients’ Zoom investment by providing training and support. Guides clients from the initial setup to live execution, staying updated with the latest Zoom technology.
• Onboarding Packages: Includes 50+ hours of professional services and support across pre, live, and post-event deliverables. Offers fully managed events, collaborative support, and training for client teams.
• Ad-hoc Event Support: Provides individual services such as project management, run-of-show, event execution, Q&A moderation, and multi-language support. Full-service support for webinars, town halls, product announcements, expert events, and more.

OpenExchange manages the technology, allowing you to concentrate on your message. Contact us today to discover how OpenExchange can transform your next event into an unforgettable experience!