Privacy Notice
This privacy notice discloses the privacy practices for OpenExchange, Inc. (“OpenExchange”, “we,” “our” or “us”), 6 Liberty Square, PMB 2272, Boston, MA 02109, [email protected], (617) 600-6280, about information we collect, use, and disclose about users of openexc.com and oetv.videoshowcase.net (“Sites”), services, tools, features and functionalities (“Services”).
For the purposes of the EU General Data Protection Regulation (“GDPR”) and UK data protection regime (UK GDPR plus the Data Protection Act 2018), DataRep is our representative in the UK and EEA. If you are located in the EEA or the UK, you may contact our representative at: DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland or at DataRep, BPM 335368, 372 Old Street, EC1V 9AU, London, United Kingdom. You may also contact our representative via email at [email protected], mentioning OpenExchange in the subject line.
This privacy notice applies solely to information, including personal information, collected by the Sites and through your use of the Services. Personal information is information that identifies or can identify a specific individual. This notice includes the following:
• What personal information is collected from you through the Sites, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of data about you.
• The security procedures in place to protect the misuse of personal information about you.
• What rights you have to your personal information.exported and sent to you for review, and we promptly honor any requests by you to have your information deleted and forgotten in accordance with applicable laws. To make such a request, email the Data Protection Officer at [email protected]. Please also see also Section 9 below (Rights to your Information) for further information.
This privacy notice discloses the privacy practices for OpenExchange, Inc. (“OpenExchange”, “we,” “our” or “us”), 6 Liberty Square, PMB 2272, Boston, MA 02109, [email protected], (617) 600-6280, about information we collect, use, and disclose about users of openexc.com and oetv.videoshowcase.net (“Sites”), services, tools, features and functionalities (“Services”).
For the purposes of the EU General Data Protection Regulation (“GDPR”) and UK data protection regime (UK GDPR plus the Data Protection Act 2018), DataRep is our representative in the UK and EEA. If you are located in the EEA or the UK, you may contact our representative at: DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland or at DataRep, BPM 335368, 372 Old Street, EC1V 9AU, London, United Kingdom. You may also contact our representative via email at [email protected], mentioning OpenExchange in the subject line.
This privacy notice applies solely to information, including personal information, collected by the Sites and through your use of the Services. Personal information is information that identifies or can identify a specific individual. This notice includes the following:
• What personal information is collected from you through the Sites, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of data about you.
• The security procedures in place to protect the misuse of personal information about you.
• What rights you have to your personal information.exported and sent to you for review, and we promptly honor any requests by you to have your information deleted and forgotten in accordance with applicable laws. To make such a request, email the Data Protection Officer at [email protected]. Please also see also Section 9 below (Rights to your Information) for further information.
1. Information Collection and Use
We access and collect information that you voluntarily give us via email or other direct contact you have with us. We do not sell or rent personal information. We also sometimes obtain information from third party sub-processors to ensure your personal information is valid and belongs to you. For example, when you register a credit card or debit card with us to use the Service, we will use card authorization and fraud screening services to verify that your card information matches other information that you may supply to us and that the card has not been reported as lost or stolen. For a list of our sub-processors, please contact [email protected] and request a copy. We collect personal information via cookies, beacons, invisible tags, unique IDs and similar technologies on our Services (collectively referred to as “cookies“). For more information on our use of cookies, please see our Cookies section below.
OpenExchange collects data to offer you Services. We only collect and process personal information that is required to help you create an account or for us to offer and provide the Services.
We use information we maintain about you, and other information we obtain from your current and past activities: (1) to perform the Services; (2) to troubleshoot problems and enforce our agreements; (3) to operate and improve the Sites, including using usage data to understand utilization and improve the Sites and Services; and (4) to resolve disputes.
Our computer systems and those of our partners are currently based in the United States, so personal information about you will be transferred, stored and processed by us in the United States in accordance with applicable law. By entering personal information on the Sites or through using the Services, you consent to such processing of personal information about you.
At any time, you may request a Data Protection Addendum for your existing contracts by contacting our Data Protection Officer via email: [email protected].
You provide information directly to us when you create an account, when you submit form requests on the Sites or when you contact us for support. Some of that information includes:
• First & Last Name
• Job Title
• Company
• Email addresses
• Phone Numbers
• Areas of interest
• Answers to security questions related to identity verification
• Information requested by our customers prior to your participation in events or meetings facilitated by OpenExchange
Support inquiries
Also, we reserve the right to use and disclose any information that is in an aggregate format or does not contain personal information (such as statistics and survey results that do not identify you individually by name).
We access and collect information that you voluntarily give us via email or other direct contact you have with us. We do not sell or rent personal information. We also sometimes obtain information from third party sub-processors to ensure your personal information is valid and belongs to you. For example, when you register a credit card or debit card with us to use the Service, we will use card authorization and fraud screening services to verify that your card information matches other information that you may supply to us and that the card has not been reported as lost or stolen. For a list of our sub-processors, please contact [email protected] and request a copy. We collect personal information via cookies, beacons, invisible tags, unique IDs and similar technologies on our Services (collectively referred to as “cookies“). For more information on our use of cookies, please see our Cookies section below.
OpenExchange collects data to offer you Services. We only collect and process personal information that is required to help you create an account or for us to offer and provide the Services.
We use information we maintain about you, and other information we obtain from your current and past activities: (1) to perform the Services; (2) to troubleshoot problems and enforce our agreements; (3) to operate and improve the Sites, including using usage data to understand utilization and improve the Sites and Services; and (4) to resolve disputes.
Our computer systems and those of our partners are currently based in the United States, so personal information about you will be transferred, stored and processed by us in the United States in accordance with applicable law. By entering personal information on the Sites or through using the Services, you consent to such processing of personal information about you.
At any time, you may request a Data Protection Addendum for your existing contracts by contacting our Data Protection Officer via email: [email protected].
You provide information directly to us when you create an account, when you submit form requests on the Sites or when you contact us for support. Some of that information includes:
• First & Last Name
• Job Title
• Company
• Email addresses
• Phone Numbers
• Areas of interest
• Answers to security questions related to identity verification
• Information requested by our customers prior to your participation in events or meetings facilitated by OpenExchange
Support inquiries
Also, we reserve the right to use and disclose any information that is in an aggregate format or does not contain personal information (such as statistics and survey results that do not identify you individually by name).
2. Why is information about you being processed?
We process information about you so that we can offer you our Services and communicate with you.
Contractual Relationship
When we process personal information about you in relation to our Services (including for our records, dealing with customer requests, providing customer services, administration, statistical analysis, assessing financial standing, recovery and collection of debts, dealing with regulatory and compliance issues, transfer of our business, security messages, processing payments, sending you receipts of transactions) we rely on the lawful basis of having a contractual relationship with you. This information is required to enable us to fulfill our contract with you. If you do not provide this information, we will not be able to provide you with our Services.
Consent
When we process personal information about you to communicate with you (including notifying you of our promotions, newsletters, operational emails about updates, outages, changes to service; targeted advertising and marketing of services), we rely on the lawful basis of consent to process such information.
You will be asked specifically if you would like to opt into each of these communications, and you can choose whether to receive some, all or none of these communications. However, please note that operational emails are required in order to keep you current on any changes with our system; operational emails are rarely sent.
You always have the right to revoke your consent by notifying the Data Protection Officer at [email protected]. You will be given an opportunity to unsubscribe each time we communicate with you. Note that your decision to withhold or withdraw your consent to certain uses of personal information may restrict our ability to provide a particular service or product.
Legitimate Interest
There are times when we will process personal information about you on the lawful basis of our legitimate interest, for example in order to operate our Sites and provide our Services, when contacting you about new product offerings and conducting customer satisfaction surveys to enhance the provision of our Services. We will always take into consideration the effect of such processing on your fundamental rights and freedoms, and if we believe that the processing would be an infringement on your rights, we will not proceed with that processing.
Other purposes
Subject to applicable law, we may collect, use or store personal information for the following limited circumstances:
• as instructed by local authorities in emergency situations that threaten an individual’s life, health, or personal security such as emergency warnings for tsunami or earthquakes;
• to protect ourselves and our users from fraud;
• enforce our terms of service;
• to investigate an anticipated breach of an agreement or a contravention of the law; and
• when such collection, use or disclosure of personal information is required by law.
SPECIAL NOTICE REGARDING CHILDREN
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without the proper consent, please contact us at [email protected] and we will take steps to remove such information and terminate the account, as necessary.
We process information about you so that we can offer you our Services and communicate with you.
Contractual Relationship
When we process personal information about you in relation to our Services (including for our records, dealing with customer requests, providing customer services, administration, statistical analysis, assessing financial standing, recovery and collection of debts, dealing with regulatory and compliance issues, transfer of our business, security messages, processing payments, sending you receipts of transactions) we rely on the lawful basis of having a contractual relationship with you. This information is required to enable us to fulfill our contract with you. If you do not provide this information, we will not be able to provide you with our Services.
Consent
When we process personal information about you to communicate with you (including notifying you of our promotions, newsletters, operational emails about updates, outages, changes to service; targeted advertising and marketing of services), we rely on the lawful basis of consent to process such information.
You will be asked specifically if you would like to opt into each of these communications, and you can choose whether to receive some, all or none of these communications. However, please note that operational emails are required in order to keep you current on any changes with our system; operational emails are rarely sent.
You always have the right to revoke your consent by notifying the Data Protection Officer at [email protected]. You will be given an opportunity to unsubscribe each time we communicate with you. Note that your decision to withhold or withdraw your consent to certain uses of personal information may restrict our ability to provide a particular service or product.
Legitimate Interest
There are times when we will process personal information about you on the lawful basis of our legitimate interest, for example in order to operate our Sites and provide our Services, when contacting you about new product offerings and conducting customer satisfaction surveys to enhance the provision of our Services. We will always take into consideration the effect of such processing on your fundamental rights and freedoms, and if we believe that the processing would be an infringement on your rights, we will not proceed with that processing.
Other purposes
Subject to applicable law, we may collect, use or store personal information for the following limited circumstances:
• as instructed by local authorities in emergency situations that threaten an individual’s life, health, or personal security such as emergency warnings for tsunami or earthquakes;
• to protect ourselves and our users from fraud;
• enforce our terms of service;
• to investigate an anticipated breach of an agreement or a contravention of the law; and
• when such collection, use or disclosure of personal information is required by law.
SPECIAL NOTICE REGARDING CHILDREN
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without the proper consent, please contact us at [email protected] and we will take steps to remove such information and terminate the account, as necessary.
3. Information Processing
We process personal information about you when necessary to fulfill the purposes identified herein. We request information from you on our order or registration form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We process personal information about you when necessary to fulfill the purposes identified herein. We request information from you on our order or registration form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
4. Information Sharing
We do not use or disclose personal information about you for any additional purposes unless we have a lawful basis to do so or as otherwise provided herein.
We do not sell, rent, license or exchange personal information about your customer lists or personal information about you to other parties outside of OpenExchange, Inc, except as otherwise provided herein.
We use an outside credit card processing company located in the United States to bill users for goods and services, and it does not retain, share, store or use personal information for any secondary purposes beyond filling your order.
We partner with other businesses to provide specific production services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services.
Information disclosed in chat forums, blogs and the like, should they be offered on the Sites, and any information that you disclose in these type of forums becomes public information, which could be read, collected or used by others to send you unsolicited messages.
We may also disclose personal information and the content of communications in order to: (a) comply with the law or respond to lawful requests or legal process; or (b) act in good faith to protect the rights or property of our business, employees, suppliers or customers.
We do not use or disclose personal information about you for any additional purposes unless we have a lawful basis to do so or as otherwise provided herein.
We do not sell, rent, license or exchange personal information about your customer lists or personal information about you to other parties outside of OpenExchange, Inc, except as otherwise provided herein.
We use an outside credit card processing company located in the United States to bill users for goods and services, and it does not retain, share, store or use personal information for any secondary purposes beyond filling your order.
We partner with other businesses to provide specific production services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services.
Information disclosed in chat forums, blogs and the like, should they be offered on the Sites, and any information that you disclose in these type of forums becomes public information, which could be read, collected or used by others to send you unsolicited messages.
We may also disclose personal information and the content of communications in order to: (a) comply with the law or respond to lawful requests or legal process; or (b) act in good faith to protect the rights or property of our business, employees, suppliers or customers.
5. Cookies
Cookies are small text files of letters and numbers that are stored and accessed on your browser or the hard drive of your device. We use cookies to collect information about your browsing activities and to distinguish you from other users of our Services. This will improve your experience when you browse our Services, and allow us to enhance the functionality of our Services, increase security, and measure use and effectiveness of our Services. The information we collect through cookies includes your IP address, browser type, data/time stamp, cookie information and the page you requested with referring/exit pages.
We use the following types of cookies:
• Strictly necessary cookies: These cookies are necessary for the Sites to function and cannot be switched off in our systems. They allow us to enable security, prevent fraud and debug the Sites and are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, registering for and/or attending an event or meeting or filling in forms. You can set your browser to block or alert you about these cookies, but then some parts of the Sites will not work.
• Analytical or Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around the Sites. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Sites and will not be able to monitor its performance.
• Functional cookies: These are used to recognise you when you return to our Services. This enables us to personalize our content for you, greet you by name and remember your account preferences.
We use both persistent cookies and session cookies. Persistent cookies stay on your device for a set period of time or until you delete them, while session cookies are deleted once you close your web browser. The cookies placed through your use of our Services are either set by us (first-party cookies) or by a third party at our request (third-party cookies).
For a detailed list of all cookies we use, their function, domain and duration, please see OpenExchange Cookies and Local Storage. Where required, we will only use cookies with your prior consent. Please follow the instructions in our cookie banner to modify your cookie preferences. You may also use your web browser settings to withdraw or modify your consent to our use of cookies at any time.
Cookies are small text files of letters and numbers that are stored and accessed on your browser or the hard drive of your device. We use cookies to collect information about your browsing activities and to distinguish you from other users of our Services. This will improve your experience when you browse our Services, and allow us to enhance the functionality of our Services, increase security, and measure use and effectiveness of our Services. The information we collect through cookies includes your IP address, browser type, data/time stamp, cookie information and the page you requested with referring/exit pages.
We use the following types of cookies:
• Strictly necessary cookies: These cookies are necessary for the Sites to function and cannot be switched off in our systems. They allow us to enable security, prevent fraud and debug the Sites and are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, registering for and/or attending an event or meeting or filling in forms. You can set your browser to block or alert you about these cookies, but then some parts of the Sites will not work.
• Analytical or Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around the Sites. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Sites and will not be able to monitor its performance.
• Functional cookies: These are used to recognise you when you return to our Services. This enables us to personalize our content for you, greet you by name and remember your account preferences.
We use both persistent cookies and session cookies. Persistent cookies stay on your device for a set period of time or until you delete them, while session cookies are deleted once you close your web browser. The cookies placed through your use of our Services are either set by us (first-party cookies) or by a third party at our request (third-party cookies).
For a detailed list of all cookies we use, their function, domain and duration, please see OpenExchange Cookies and Local Storage. Where required, we will only use cookies with your prior consent. Please follow the instructions in our cookie banner to modify your cookie preferences. You may also use your web browser settings to withdraw or modify your consent to our use of cookies at any time.
6. Your Control over your Information
In connection with marketing promotions or other projects, we may ask you whether you have objections against a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. You may opt out of any future contacts from us at any time by calling us or sending us a notice to the contact email listed. You can also do the following at any time by contacting us via the following contact email address or phone number: [email protected], (617) 600-6280.
You can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the method above. It may take a reasonable period of time to process your request, no longer than 10 business days for e-mail promotions, and 30 days for direct mail and telephone promotions. Some communications about the Service are considered part of our Services, which you may receive periodically unless you cancel the Service.
At any time (and subject to certain exemptions), you may request your information to be exported and sent to you for review, and we promptly honor any requests by you to have your information deleted and forgotten in accordance with applicable laws. To make such a request, email the Data Protection Officer at [email protected]. Please also see also Section 9 below (Rights to your Information) for further information.
In connection with marketing promotions or other projects, we may ask you whether you have objections against a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. You may opt out of any future contacts from us at any time by calling us or sending us a notice to the contact email listed. You can also do the following at any time by contacting us via the following contact email address or phone number: [email protected], (617) 600-6280.
You can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the method above. It may take a reasonable period of time to process your request, no longer than 10 business days for e-mail promotions, and 30 days for direct mail and telephone promotions. Some communications about the Service are considered part of our Services, which you may receive periodically unless you cancel the Service.
At any time (and subject to certain exemptions), you may request your information to be exported and sent to you for review, and we promptly honor any requests by you to have your information deleted and forgotten in accordance with applicable laws. To make such a request, email the Data Protection Officer at [email protected]. Please also see also Section 9 below (Rights to your Information) for further information.
7. Security
In connection with marketing promotions or other projects, we may ask you whether you have objections against a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. You may opt out of any future contacts from us at any time by calling us or sending us a notice to the contact email listed. You can also do the following at any time by contacting us via the following contact email address or phone number: [email protected], (617) 600-6280.
You can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the method above. It may take a reasonable period of time to process your request, no longer than 10 business days for e-mail promotions, and 30 days for direct mail and telephone promotions. Some communications about the Service are considered part of our Services, which you may receive periodically unless you cancel the Service.
At any time (and subject to certain exemptions), you may request your information to be exported and sent to you for review, and we promptly honor any requests by you to have your information deleted and forgotten in accordance with applicable laws. To make such a request, email the Data Protection Officer at [email protected]. Please also see also Section 9 below (Rights to your Information) for further information.
In connection with marketing promotions or other projects, we may ask you whether you have objections against a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. You may opt out of any future contacts from us at any time by calling us or sending us a notice to the contact email listed. You can also do the following at any time by contacting us via the following contact email address or phone number: [email protected], (617) 600-6280.
You can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the method above. It may take a reasonable period of time to process your request, no longer than 10 business days for e-mail promotions, and 30 days for direct mail and telephone promotions. Some communications about the Service are considered part of our Services, which you may receive periodically unless you cancel the Service.
At any time (and subject to certain exemptions), you may request your information to be exported and sent to you for review, and we promptly honor any requests by you to have your information deleted and forgotten in accordance with applicable laws. To make such a request, email the Data Protection Officer at [email protected]. Please also see also Section 9 below (Rights to your Information) for further information.
8. Retaining your Personal Information
OpenExchange will retain information in accordance with applicable law.
If you create an account with us or use our Sites or Services, we will retain personal information for only so long as is reasonably necessary to provide the requested Services or for as long as we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements). This includes data you or others provided to us and data generated or inferred from your use of our Services.
If you create an account with us, we will retain personal information about you as long as you have an active account. If you choose to close your account, we will mark your account in our database as “Closed,” but we may be required to keep a certain amount of information in our database to comply with our legal obligations or for 7 years, whichever is shortest.
In general, if you do not create an account with us, we will delete personal information associated with you within one year of the date on which the purposes of the processing are satisfied.
OpenExchange will retain information in accordance with applicable law.
If you create an account with us or use our Sites or Services, we will retain personal information for only so long as is reasonably necessary to provide the requested Services or for as long as we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements). This includes data you or others provided to us and data generated or inferred from your use of our Services.
If you create an account with us, we will retain personal information about you as long as you have an active account. If you choose to close your account, we will mark your account in our database as “Closed,” but we may be required to keep a certain amount of information in our database to comply with our legal obligations or for 7 years, whichever is shortest.
In general, if you do not create an account with us, we will delete personal information associated with you within one year of the date on which the purposes of the processing are satisfied.
9. Rights to your Personal Information
Access
Subject to applicable law, you have the right to request access to your personal information and to know how OpenExchange uses your personal information and to whom it has been disclosed, subject to certain limited exceptions.
You may email [email protected] with a personal information access request, and we will take all reasonable steps to assist you with any legitimate request for access. Any request to access personal information must be made to OpenExchange in writing and provide sufficient detail to identify the personal information that you seek.
OpenExchange will make the requested information available within one calendar month or provide written notice of an extension where additional time is required to fulfill the request. It may be the case that OpenExchange may not be in a position to respond to a data access request, for example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, or where there are overriding public interests. If a request is refused in full or in part, we will notify you in writing, providing the reasons for refusal.
Correction
Subject to applicable law, you have the right to make sure that the personal information that we have concerning you is accurate and to correct any of your personal information that is inaccurate.
If you are a registered user of our Services, we provide you with tools to access or modify your personal information you provided to us and associated with your Account. You may also request correction of your personal information in order to ensure its accuracy and completeness. Any request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
Erasure
Subject to applicable law, you have the right to obtain from OpenExchange the erasure of personal information concerning you.
Any request for the erasure of personal information must be made in writing and provide sufficient detail to identify the personal information and the erasure being sought.
OpenExchange will respond to requests for erasure within one calendar month or provide written notice of an extension where additional time is required to fulfill the request.
It may be the case that OpenExchange may not be in a position to respond to an erasure request, for example, where there are overriding public interests, or where we are required by law to retain your personal information. If a request is refused in full or in part, we will notify you in writing, providing the reasons for refusal.
We may also retain, use, and share your anonymized information that we previously collected prior to the deletion of your Account.
Other rights
Subject to applicable law, you may also have the following certain rights in relation to your personal information:
• Portability: You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions; and
• Restriction of processing to storage only: You have the right to require us to stop processing the personal information we hold about you, other than for storage purposes, in certain circumstances.
Lodge a complaint
You have the right to communicate with OpenExchange about any issues that you may have relating to your personal information.
The Data Protection Officer is responsible for ensuring OpenExchange’s compliance with this privacy notice and with data protection laws, including the GDPR. You should direct any complaints, concerns or questions regarding compliance in writing to the Data Protection Officer at the contact information below. This is without prejudice to your right to launch a claim with the Information Commissioner’s Office or the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.
Access
Subject to applicable law, you have the right to request access to your personal information and to know how OpenExchange uses your personal information and to whom it has been disclosed, subject to certain limited exceptions.
You may email [email protected] with a personal information access request, and we will take all reasonable steps to assist you with any legitimate request for access. Any request to access personal information must be made to OpenExchange in writing and provide sufficient detail to identify the personal information that you seek.
OpenExchange will make the requested information available within one calendar month or provide written notice of an extension where additional time is required to fulfill the request. It may be the case that OpenExchange may not be in a position to respond to a data access request, for example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, or where there are overriding public interests. If a request is refused in full or in part, we will notify you in writing, providing the reasons for refusal.
Correction
Subject to applicable law, you have the right to make sure that the personal information that we have concerning you is accurate and to correct any of your personal information that is inaccurate.
If you are a registered user of our Services, we provide you with tools to access or modify your personal information you provided to us and associated with your Account. You may also request correction of your personal information in order to ensure its accuracy and completeness. Any request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
Erasure
Subject to applicable law, you have the right to obtain from OpenExchange the erasure of personal information concerning you.
Any request for the erasure of personal information must be made in writing and provide sufficient detail to identify the personal information and the erasure being sought.
OpenExchange will respond to requests for erasure within one calendar month or provide written notice of an extension where additional time is required to fulfill the request.
It may be the case that OpenExchange may not be in a position to respond to an erasure request, for example, where there are overriding public interests, or where we are required by law to retain your personal information. If a request is refused in full or in part, we will notify you in writing, providing the reasons for refusal.
We may also retain, use, and share your anonymized information that we previously collected prior to the deletion of your Account.
Other rights
Subject to applicable law, you may also have the following certain rights in relation to your personal information:
• Portability: You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions; and
• Restriction of processing to storage only: You have the right to require us to stop processing the personal information we hold about you, other than for storage purposes, in certain circumstances.
Lodge a complaint
You have the right to communicate with OpenExchange about any issues that you may have relating to your personal information.
The Data Protection Officer is responsible for ensuring OpenExchange’s compliance with this privacy notice and with data protection laws, including the GDPR. You should direct any complaints, concerns or questions regarding compliance in writing to the Data Protection Officer at the contact information below. This is without prejudice to your right to launch a claim with the Information Commissioner’s Office or the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.
10. Links
The Sites contain links to other sites (e.g., social media links/widgets). Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Sites and to read the privacy statements of any other site that collects personal information.
The Sites contain links to other sites (e.g., social media links/widgets). Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Sites and to read the privacy statements of any other site that collects personal information.
11. Effect of Sale of Business
Information about you, our clients and registrants, including personal information, may be disclosed as part of any merger, acquisition, or sale of OpenExchange or its assets, as well as in the event of insolvency, bankruptcy, or receivership, or a similar business transaction, in which case the personal information would be transferred as one of the business assets of the company.
Information about you, our clients and registrants, including personal information, may be disclosed as part of any merger, acquisition, or sale of OpenExchange or its assets, as well as in the event of insolvency, bankruptcy, or receivership, or a similar business transaction, in which case the personal information would be transferred as one of the business assets of the company.
12. Policy Changes
We may revise this privacy policy from time to time. If we make any material changes we will notify you by posting an announcement on the Sites and/or sending you an email if you have a separate agreement with us, as appropriate.
We may revise this privacy policy from time to time. If we make any material changes we will notify you by posting an announcement on the Sites and/or sending you an email if you have a separate agreement with us, as appropriate.
13. Contact Us
If you have questions or concerns regarding this statement, you may contact us by phone at (617) 600-6280, sending email to, [email protected], or by mail to:
OpenExchange, Inc.
ATTN: Data Protection Officer
6 Liberty Square
PMB 2272
Boston, MA 02109
USA
This policy is effective as of August 10, 2022.
If you have questions or concerns regarding this statement, you may contact us by phone at (617) 600-6280, sending email to, [email protected], or by mail to:
OpenExchange, Inc.
ATTN: Data Protection Officer
6 Liberty Square
PMB 2272
Boston, MA 02109
USA
This policy is effective as of August 10, 2022.