Contacts

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  • 617-600-6270

Support

  • 617-600-6280

Video Production

  • 617-600-0100

Press

  • 617-600-6273

Careers

  • 201-335-0393

Mailing Address

  • 2 Oliver Street 9th Floor Boston, MA 02109

Careers

OpenExchange is always looking for talented employees. Whether in our technology team, our client management team or our video production franchise, the core of our success is our people.

High Profile Video Conference Event Specialist

Location:  Boston or NY Metro Area

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Job Description:   The primary responsibility of this high visibility position is to provide white glove customer service and support to OpenExchange video conferencing customers.  Customers include C-suite executives, Wall Street investment banks and investment managers from around the world.  Meetings can be point-to-point or multi-point with up to 20 different endpoints, using various video technologies.

Responsibilities:    

  • Manage all video conference coordination from pre-testing client sites to providing real-time meeting assistance.
  • Work closely with relationship managers to ensure virtual meetings are executed smoothly.
  • Communicate with OE management and service team on customer issues and concerns.
  • Maintain customer details in our CRM systems.

Desired Professional Skills:

  • Bachelor’s degree in electrical engineering, computer science or a related field (preferred)
  • 2+ years in a customer service, help desk, technical operations or professional services role
  • High level of professionalism and integrity
  • Proven ability to work in teams
  • Exceptional customer service skills
  • Ability to multi-task numerous projects at a time
  • Strong written, verbal and interpersonal skills
  • Excellent problem solving skills
  • Flexible schedule (this job involves supporting clients across many timezones)
  • Professional attitude and appearance

Desired Technical Experience:

  • Familiarity with conference control software like MGC manager, Conference Conductor, Cisco MCU webUI, etc.
  • Technical knowledge of video conference systems such as Cisco/Tandberg, Polycom, LifeSize, Lync (Business Skype)
  • Knowledge of SIP and H.323 video conferencing protocols and other audio and video technologies used to support conference operations
  • Experience with MSOffice applications (Excel), Google Apps and Salesforce.com
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